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RESERVATIONS

Who is it for?

All Sugar Loft customers.

What's it about?

After you sign up you are rewarded with one Sugar Cube for every dollar spent. Cash in your Sugar Cubes for money off your next purchase! This can even be redeemed on sale items as well. Pretty sweet, right?

Where do I sign up?

It is as simple as registering an account with us. Once registered you can sign in and all purchases that you make will be rewarded to your account. You can sign up |HERE|

How do I redeem my Sugar Cubes?

Once you have signed into your account, you will notice on every screen in the bottom left hand corner the "Redeem" button. Go ahead and click this and you'll be able to redeem your Sugar Cubes for a dollar amount coupon that can be used in your next purchase. It is important to note that once you've redeemed a coupon the full dollar amount must be used. This is not a gift card and therefore you cannot use any remaining dollar amounts after purchase.

SUGAR PARTNER PROGRAM

Who's it for?

Sugar Loft customers who have higher volume purchases on behalf of themselves or their clients (ie. designers, set designers, event planners, development firms, etc). All parter applications are on a case by case basis and require approval from Sugar Loft administrators.

What's it about?

Partners receive exclusive pricing on pieces.

Where do I apply?

You can apply |HERE|. To learn more and see if you're eligible for our Partner Program click |HERE|.

How long does the application process take to be approved?

Application process can take anywhere from 1 to 3 business days depending on the follow up requirements needed on each individual applicant.

I need a quote with my Sugar Loft Partner discount. Where do I inquire?

Submit your price inquiry via your account dashboard. Simply log in and click the "My Account" link in the top right hand corner of your browser. If your account is approved for Partner pricing, you'll be able to view a link to submit your inquiry. We respond within 24 hours or less. Typically, much less.

GENERAL QUESTIONS

Do you have a showroom where I can come see the piece(s) in person?

Not yet, but one day soon!

I need to know more information about a product on the website, how do I get in touch?

Our online reps are always here to help with any questions you have to throw at us. Chat live with a Sugar Loft sales rep in the bottom right corner of your screen. Can't see the box? Shoot us an email at support@sugarloft.ca

How long does it take to deliver what I ordered?

Most in stock items ship within 5 to 10 business days. If one or all items in the order are backordered, it can take anywhere from 6 to 8 weeks. Custom furniture typically takes 6 to 9 weeks.

What shipping service does Sugar Loft use?

We understand you're excited about getting your pieces, and therefore we use many couriers depending on when you need the pieces, where they are going, and how many of the pieces are needed. It's hard to pin point one exact courier as all our customers have different needs that we do our very best to cater to.

Where will I find my tracking number after I've placed my order?

Tracking numbers become available on your account dashboard when the items are marked shipped. Most Ontario residents receiving items will be personally contacted for Live Tracking as Sugar Loft personally delivers pieces with this free limited beta service.

Can I buy a Sugar Loft gift card?

You most certainly can! Simply click |HERE| or scroll to the bottom page and click "Gift Cards".